SUBJECT: In-service Programs – Mandatory Education
Policy:
Homecare Agency will ensure the continuing education of personnel through attendance of in-service programs. In-service education refers to ongoing training provided by the employer to develop and maintain skills necessary for all staff members to perform their current job responsibilities. This training may be provided directly or the Homecare Agency may arrange for staff to attend sessions offered by outside sources. The Homecare Agency will have a written education plan annually with tentative schedule of in-service offering. The plan must be based on reliable and valid assessment of needs relevant to individual job responsibilities.
Ongoing education activities include methods for obtaining information about staff learning needs, outcome data from competency assessments, and staff input about the effectiveness of the in-services provided. Education activities also include a variety of methods for providing staff with current relevant information to assist with their learning needs. These methods include provision of journals, reference materials, books, internet learning, in house lectures and demonstrations, and access to external learning opportunities. As applicable, education programs must be designed to assist staff with work related issues of grief, loss and change, and pain and symptom management.
The organization will comply with all professional or occupational licensure and Florida regulatory laws for continuing education requirements and organization policy requirements regarding continuing education.
Procedure:
1) The Director of Nursing or designee will conduct an assessment of needs relevant to individual job responsibilities annual prior to the start of the year. Additional methods for determining in-service needs in outcome data from competency assessments, and staff input about the effectiveness of the in-services provided.
2) The Homecare Agency will utilize the assessment to develop a written education plan with tentative schedule of in-service offering for the coming year.
3) Non direct care staff must have a minimum of 8 hours of in-service/continuing education per year. Direct care staff, including home health aides, must have a minimum of 12 hours of in-service/continuing education per year. In-service training for home health aides may be conducted while the aide is providing care to a patient. Supervisors are encouraged to attend in-service education programs to improve their supervisory skills.
4) Mandatory Annual Training will include, at minimum:
a) Corporate Compliance
b) Infection Control
c) Blood borne Pathogens
d) PPD
e) Material Data Sheets
f) Fire and Safety
g) Emergency Plan
h) OBQI/ OBQM / PI
i) Safe Medical Device Act
j) Ethical Issues
k) Professional relationships
l) Conflict of interest
m) Professional boundaries.
5) Staff Safety training activities include:
b) body mechanics;
c)workplace fire safety management and evacuation plan;
d) workplace or office security;
e)personal safety techniques;
f) common environmental hazards, (i.e. icy parking areas and walkways, blocked exits, cluttered stairways, etc.);
g)office equipment safety; and
h)safety and compliance monitoring measures relating to the client/patient’s medication, when applicable.
i) personal safety techniques relating to in home service/care;
j) safety measures relating to oxygen use, if applicable;
k) client/patient medical equipment safety; if applicable
l) basic home safety measures including household chemicals, throw rugs, furniture layout, cluttered stairways, blocked exits, bathroom
m) safety, electrical safety, etc.); and
n) use of restraints, if applicable.
6) Florida Requirements for education/in-service for full and part time employees will be assured including:
a) The Homecare Agency will assure that non-licensed direct care personnel will demonstrate that they received a continuing educational course biennially on HIV and AIDS. This educational course will include the modes of transmission, infection control procedures, clinical management, and prevention of human immunodeficiency virus and acquired immune deficiency syndrome with an emphasis on appropriate behavior and attitude change. Such instruction shall include information on current Florida law and its impact on testing, confidentiality of test results, and treatment of patients and any protocols and procedures applicable to human immunodeficiency counseling and testing, reporting, the offering of HIV testing to pregnant women, and partner notification issues. The non-licensed direct care personnel that are required to have HIV and AIDS training are home health aides and CNA’s
b) Upon beginning employment with the agency, each employee must receive basic written information about interacting with participants who have Alzheimer's disease or dementia-related disorders. See Addendum for the education materials to be utilized.
c) In addition to this information required in b) which is provided in Addendum A, newly hired Homecare Agency personnel who will be providing direct care to patients must complete 2 hours of training in Alzheimer's disease and dementia-related disorders within 9 months after beginning employment with the agency by a training provider approved by Department of Elder Affairs. This training must include, but is not limited to, an overview of dementia, a demonstration of basic skills in communicating with persons who have dementia, the management of problem behaviors, information about promoting the client's independence in activities of daily living, and instruction in skills for working with families and caregivers. If the Homecare Agency unduplicated census during the most recent calendar year was comprised of at least 90 percent of individuals aged 21 years or younger at the date of admission is exempt from this requirement. Certificates of any ADRD training required by this rule shall be documented in the agency’s personnel files or in a separate filing system maintained for education/in-service records. The two-hour training shall address the following subject areas:
1. Understanding Alzheimer's disease and related disorders;
2. Communicating with patients with Alzheimer's disease and related disorders;
3. Behavior management;
4. Promoting independence through assistance with activities of daily living; and
5. Developing skills for working with families and caregivers.
FLORIDA ADDENDUM A
Prepared by the Florida Health Care Association with the assistance of the Alzheimer Resource Center of Tallahassee, Florida to meet the statutory requirement of 400.4785(1) (a) F.S.
ALZHEIMER’S DISEASE (AD) AND RELATED DEMENTIAS
History
Alzheimer’s disease (AD) was first discovered in 1906 by a German doctor named Alois Alzheimer. It is a disorder of the brain, causing damage to brain tissue over a period of time. The disease can linger from 2 to 25 years before death results. AD is a progressive, debilitating and eventually fatal neurological illness affecting an estimated 4-5 million Americans. It is the most common form of dementing illness.
Alzheimer’s disease is characterized clinically by early memory impairment followed by language and perceptual problems. This disease can affect anyone - it has no economic, social, racial or national barriers.
Causes
There is no one cause for Alzheimer’s disease. AD may be sporadic or passed through the genetic make-up. The disease causes gradual death of brain tissue due to biochemical problems inside individual brain cells. The symptoms are progressive, but there is great variation in the rate of change from one person to another. Although in the early stages of Alzheimer’s the victim may appear completely healthy, the damage is slowly destroying the brain cells. The hidden process damages the brain in several ways:
• Patches of brain cells degenerate (neuritic plaques)
• Nerve endings that transmit messages become tangled (neurofibrillary tangles)
• There is a reduction in acetylcholine, an important brain chemical (neurotransmitter)
• Spaces in the brain (ventricles become larger and filled with granular fluid)
• The size and shape of the brain alters - the cortex appears to shrink and decay
Understandably, as the brain continues to degenerate, there is a comparable loss in mental functioning. Since the brain controls all of our bodily functions, an Alzheimer victim in the later stages will have difficulty walking, talking, swallowing and controlling bladder and bowel functions. They become quite frail and prone to infections such as pneumonia.
Dementia vs. Normal Aging
As a person grows older, he/she worries that forgetting the phone number of a best friend must mean he/she is becoming demented or getting Alzheimer’s disease. Forgetfulness due to aging or increased stress is not normal aging and is not dementia.
“Dementia” is an encompassing term for numerous forms of memory loss. There are many types of dementia such as Alzheimer’s disease, Multi-Infarct dementia or Parkinson’s disease. When a person has dementia, he/she will lose the ability to think, reason and remember and will inevitable need assistance with everyday activities such as dressing and bathing. Changes in personality, mood are also symptoms of dementia. Many dementias are treatable and reversible. Alzheimer’s disease is the most common form of untreatable, irreversible dementia.
Alzheimer’s Disease - Stages of Progression
Alzheimer’s Disease can be characterized as having early, middle, and late stages through which the patient gradually progresses, but not at a predictable rate. The range of the course of the disease is 2-25 years. NOTE: Stages very often overlap. Everyone progresses through these stages differently
First Stage: This is a very subtle stage usually not identified by either the impaired person or the family as the beginning signs of the disease. Subtle changes in memory and language along with some confusion occur at this time. The family usually denies or excuses the performance deficiencies at this stage.
• Forgetfulness/memory loss
• Impaired judgment
• Trouble with routines
• Lessening of initiative
• Disorientation of time and places
• Depression
• Fearfulness
• Personality change
• Apraxia (forgetting how to use tools and equipment)
• Anomia (forgetting the right word or name of a person)
Second Stage: As Stage 1 moves onto Stage 2, there is usually a particular significant event which forces the family (and impaired person) to consider that something is really wrong. At this time, they usually go to a doctor to diagnose the problem.
• Poor short-term memory
• Wandering (searching for home)
• Language difficulties
• Increased disorientation
• Social withdrawal
• More spontaneity, fewer inhibitions
• Agitation and restlessness, fidgeting, pacing
• Developing inability to attach meaning to sensory perceptions: (taste, touch, smell, sight, hearing)
• Inability to think abstractly
• Severe sleep disturbances and/or sleepiness
• Convulsive seizures may develop
• Repetitive actions and speech
• Hallucinations
• Delusions
Third (Final Stage): This stage is the terminal stage and may last for months or years. The individual will eventually need total personal care. They may no longer be able to speak or recognize their closest relatives.
• Little or no memory
• Inability to recognize themselves in a mirror
• No recognition of family or friends
• Great difficulty communicating
• Difficulty with coordinated movements
• Becoming emaciated in spite of adequate diet
• Complete loss of control of all body functions
• Increased frailty
• Complete dependence
COMMON PROBLEMS WITH DEMENTIA
Delusions
Suspiciousness: accusing others of stealing their belongings
People are “out to get them”
Fear that caregiver is going to abandon (results in AD person never leaving caregiver’s side)
Current living space is not “home”
Hallucinations
Seeing or hearing people who are not present
Repetitive actions or questions
They forget they asked the question
Repetitive action such as wringing a towel
Wandering
Pacing
Sundowning: trying to get “home”
Generally feeling uncomfortable or restless
Increased agitation at night
Losing thing/Hiding things
Simply do not remember where items are
Might hide things so that people don’t “steal” them
Inappropriate sexual behavior
Person with AD loses social graces and is only doing what feels good
Agnosia: inability to recognize common people or objects
A wife of forty years will become a stranger to the person with AD, he might even think she is the hired help
Might not recognize a spatula or the purpose of the spatula and/or cannot verbalize the name or purpose of the object
Apraxia: loss of ability to perform purposeful motor movements
Cannot tie a shoe or manipulate buttons on a shirt
Catastrophic reactions
(Causes) AD person often becomes excessively upset and can experience rapidly changing moods. The person becomes overwhelmed due to factors such as too much noise, too many people around, unfamiliar environment, routine change, being asked too many questions, being approached from behind.
(Reactions) AD person may become angry, agitated, weepy, stubborn or physically violent. It is best to attempt to avoid catastrophic reactions rather than dwell on how to handle them.
HANDLING DISTURBING BEHAVIORS
One of the most difficult challenges for caregivers is how to handle some of the disturbing behaviors that Alzheimer’s can cause. Symptoms such as delusion, hallucinations, angry outbursts, suspiciousness, failure to recognize familiar people and places are often the most upsetting behaviors for families. The following points may help in responding to disturbing symptoms.
First, try to understand if there is a precipitating factor causing the behavior. Were there household changes, too much noise or activity, was the daily routine upset? Time of day can also affect behavior (Sundowning). Being aware of these factors can help to better plan activities or anticipate problems.
1. Keep tasks, directions and routine simple without being condescending
2. Always give the person plenty of time to respond
3. Attempt to remain calm and remind yourself that the behavior is due to the disease
4. Avoid arguing
5. Write down the answers to frequently asked questions, then remind them to look at the message
6. Reduce environmental noise: television, radio, too many people talking
7. Use distraction when unacceptable behavior starts: bring them into a different room, start talking about childhood or another favorite topic, show them magazines, ask them to help you do something like dusting or sweeping
8. Do not overreact or scold for problem behavior: redirect or distract
9. Be reassuring with touch, eye contact and tone of voice
10. Find the familiar: old pipe, favorite chair, family pictures
11. Avoid denying hallucinations: try non-committal comments like, “You spoke with your mother, I miss my mother too”
12. Be sure to inform physician of hallucinations, no matter how tame
13. Restless behavior or pacing is usually unavoidable, however you can make the environment safe by installing locks that are above reach, remove unnecessary obstacles, and make sure the person is wearing some kind of identification.
Alzheimer Resource Center of Tallahassee: (850) 561-6869 Website: www.arc-tallahassee.org
Alzheimer’s Foundation of America Website: http://www.alzfdn.org